HOW LONG WILL MY DELIVERY TAKE?
STANDARD UK
Orders are collated at 9am Monday to Friday. Orders placed after 9am will not be dispatched until the following weekday. On average standard UK shipping takes up to 7 working days, as all photographs are printed to order. All UK parcels are shipped via the Royal Mail Tracked and Signed for service. Upon dispatch you will be emailed a tracking number for your order. This service will provide up to £50 compensation for loss or damage.
INTERNATIONAL
With our international shipping service for Europe and North America please allow shipping to take from 9 to 14 working days, and if your order has not arrived after 18 working days please contact the gallery. For orders outside Europe and North America please allow from 12 to 17 working days, and if your order has not arrived after 20 working days then please contact us. Upon dispatch you will be emailed a tracking number for your order.
SHIPPING TERMS
Fotocast is not responsible for international duties or taxes.
All international duties and taxes in relation to your order are the responsibility of the buyer.
Fotocast is not responsible for parcels damaged during shipping. Compensation for loss or damage is the responsibility, and at the discretion of the shipping provider, which Fotocast will oversee and pursue on behalf of the customer.
The amount and means of compensation is determined according to the shipping provider’s terms and conditions, and the nature of an individual claim.
In the case that we are unable to deliver our packages to your given address (due to a lack of access to the site or an incorrect address), and the parcels are returned to us, additional payment will be required for a second shipping.
Occasionally there might be a delay in shipping your photograph. If this is the case you will be contacted.
Fotocast observes Royal Mail’s operational hours, therefore we do not ship artworks on UK bank holidays and weekends. Parcels are sent out on the next working day.